Return policy

Return Policy

Returns and Refunds Policy:

1. Can I exchange an item for a different size or color, or request a refund?

We offer return and exchange services within 30 days of the date of purchase. Return shipping costs vary depending on your country or region and are the responsibility of the customer.

Once we have received and inspected the returned item(s), if you have requested a refund, we will process the refund to your original payment method within 3–5 business days.

If the return is due to a product defect or an error on our part (e.g., shipping the wrong size or model), we will cover the shipping costs associated with the return or exchange.

2. What should I do if I receive a damaged or incorrect item?

If the return is due to a product defect or an error on our part (e.g., shipping the wrong size or model), we will cover the shipping costs associated with the return or exchange.

Return Request Process

Please submit your return request by sending an email to our customer service address: 3997072430@qq.com.

Once your return request has been approved, we will send you a return shipping label along with detailed return instructions (including the return address and specific procedural steps).

Important Note: Returns sent without a prior return request cannot be processed. Please ensure that you complete the return request process in advance.

Handling Product Issues

If the product you receive exhibits any of the following defects or damages, please contact us immediately upon receipt so that we may resolve the issue for you as quickly as possible:

Product defects or damage

The product received does not match your order (e.g., incorrect item shipped, missing item, etc.)

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (e.g., food, flowers, plants, etc.)

Customized items (personalized goods, special-order items)

Personal care products (e.g., skincare products, cosmetics, etc.)

Hazardous materials (including flammable liquids, gases, etc.)

Promotional items and gift cards

Exchange Policy

If you wish to exchange an item, we recommend that you follow the standard return process to return the original item, and then place a new order for the item you require. This ensures that you receive the desired item as quickly as possible. Refund Policy

Once we have received and inspected the returned item(s), we will notify you via email regarding the status of your refund request. Approved refunds will be automatically credited back to your original method of payment (e.g., credit card, Alipay, etc.). The time required to process a refund depends on your specific payment method. Please note that the actual processing time may vary depending on your issuing bank or payment platform. Should you have any questions, please contact Customer Service at: 2909253630@qq.com

Recipient: Jilin Jingjiangyi Trading Co., Ltd.

Return Address: Room 803, Building B3, Phase II of CR Land · Gongyuan Jiuli, located west of Beiyuanda Avenue and north of Jinpu Road, Beihu Science and Technology Development Zone, Changchun City.

Postal Code: 130000

Customer Service Email: 3997072430@qq.com

Contact Number: [+86 17318369113]

Please feel free to contact us at any time if you have any questions. Thank you for your understanding and support!